Support

Questions, ideas and bug reports

Get in touch: email aerodex@kontrail.dev, or in Aerodex go to Settings › Help & Feedback. Messages sent from the app include your app version, iOS version and device model, which helps a lot with bug reports. I read every message.

Restoring Pro on a new device

Sign in with the same Apple Account, open Settings in Aerodex and tap Restore Purchases.

Managing or cancelling Pro

In Aerodex, go to Settings › Manage Subscription, or open the Settings app, tap your name, then Subscriptions. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

My planes aren't showing up on my other device

Aerodex syncs through your own iCloud account. Check that both devices are signed in to the same Apple Account with iCloud turned on, and give it a few minutes on a good connection. Photos can take longer than the details.

Backing up or moving my fleet

Go to Settings › Export Data to save a backup folder, and Import Data to bring it back. Photos already in your fleet aren't imported twice, so it's safe to import the same backup again.

Deleting my data

Go to Settings › Delete All Photos & Planes. This removes everything from your device and from iCloud. The Privacy Policy has the details.

Suggesting a feature or reporting a bug

In Aerodex, go to Settings › Suggest a Feature or Report a Bug. For a bug, say what happened and what you expected; a screenshot helps.